Legal
Privacy Policy
This policy explains what information we collect through this website, why we collect it and how it is protected. [VERIFY: This policy must be reviewed against actual data-handling practices and approved before publication.] Last revised: [VERIFY: date].
Information we collect through this website
Through public enquiry forms
- Name, phone number, email and city
- Whether you are an existing member
- The service you are interested in and your preferred branch
- The message you choose to write
- Your consent to be contacted
We do not collect through public forms
- OTPs, PINs, passwords or internet-banking credentials
- Debit-card information
- Full Aadhaar numbers or uploaded identity documents
- Bank account statements
Sensitive KYC information is collected only through authorized, secure channels — at branches or, when available, through the authenticated member portal.
How we use your information
- To respond to your enquiry, callback request or complaint
- To process membership and service applications you initiate
- To meet legal, statutory and audit obligations
- To maintain records of grievances and their resolution
Processing is based on your consent (for enquiries), the performance of membership and service contracts, and our legal obligations. [VERIFY: Confirm lawful bases with legal adviser.]
Storage, sharing and security
Information is retained only as long as needed for the purpose it was collected, or as required by law. [VERIFY: Specify retention periods.] We do not sell personal information. Information may be shared with service providers who help operate this website or deliver communications, under confidentiality obligations. [VERIFY: List actual service providers, cookies and analytics tools used.]
We apply reasonable technical and organizational safeguards to protect the information we hold. No method of transmission over the internet is completely secure, and we encourage you to follow the practices on our Security and Fraud Awareness page.
Your rights and contact
- Request a copy of the information we hold about you
- Ask us to correct inaccurate information
- Withdraw consent for contact at any time
- Complain about data handling through the grievance process
For privacy requests, contact [VERIFY: Official email] or write to [VERIFY: Registered office address]. Complaints may also be submitted through the grievance redressal process.